Booking confirmation:  A booking will be held as per the dates and rate specified at the date of booking for 48 hours. To confirm and secure a booking, a valid credit card payment or a direct cash deposit equal to 20% of the total booking cost will be required. Variations to this may be made at Property Management’s absolute discretion. Payment of this deposit indicates your acceptance of Stargazers Escape Terms and Conditions and policies.

Payment Policy:  Your booking will be confirmed and final once the 20% deposit has been received.  This can be made via credit card or direct deposit to our bank account.

Final payment will be due 7 days prior to arrival and can be made via emailed link using credit card or by direct deposit to our bank account. 

Payment via Visa Card, Master Card or AMEX cards will attract a 1.5% merchant fee.

Direct Deposits to: MK & SJ Priem BSB: 084-034 A/c: 41-769-7560

Refunds: All payments are non-refundable. However, bookings are transferable once only, within a 12 month period, provided that the alteration is made no less than 14 days prior to arrival date of original booking.

Alterations: No alterations or changes made less than 14 days prior to arrival date of original booking will be accepted. For queries relating to your booking contact us on 0408740557 or stargazers.escape@gmail.com to discuss.

Cancellation Policy:  All payments are non-refundable. However, bookings are transferable once only, within a 12 month period, provided that the alteration is made no less than 14 days prior to arrival date of original booking. No alterations or changes made less than 14 days prior to arrival date of original booking will be accepted.

Early check-in / late check-out: Normal check-in is from 2pm, if your cottage becomes available prior to 2pm a text will be sent to let you know an early check-in is possible. Check-out is by 11am. Early check-in and/or late check-out can be requested and will be subject to availability and housekeeping requirements.

Housekeeping:  This booking is for a self-contained stay. Daily housekeeping service and meals are not included in this tariff. If your stay is for more than 4 days, fresh towelling is provided.  If a full clean is requested this can be arranged at the guests expense.

Non Smoking: There is a strict non-smoking policy in the Stargazers Escape cabins. A smoking area is provided behind the cabins.  Guests are responsible for the safe and responsible disposal of material.

Electric Vehicles: the property does not have suitable charging facilities for any electric vehicles.  Stanthorpe CBD just 2 kilometres away has 3 high speed charging stations available.

Liability: Guests will be responsible for any further costs or charges (see below) incurred by them during their stay. Such costs will be charged on the date of check-out, or as the circumstances require. Unless advised of an alternative method of payment by the guest on the date of check-out, the further costs will be charged in accordance with the payment details provided at the time of confirmation or check-in.

Further Costs and Charges:

The further costs or charges that a booking will be subject to, and which a guest may incur during their stay includes, but is not limited to:

1. i) Damage to property or stolen items:The cost of replacing any stolen items or rectifying damage which has been caused by the deliberate, negligent, or reckless acts of guests to Stargazers Escape property or structure will be charged to the guest responsible for the booking in accordance with the payment details provided at the time of confirmation or check-in. Alternatively, an invoice will be sent to the guest’s registered address for prompt payment.

Damage discovered during a guest’s stay will be drawn to the guest’s attention and dealt with as appropriate at the time, at the absolute discretion of Property Management, which may result in a charge being applied. If discovered after the departure of a guest, a charge will be applied as set out above.

1. ii) Excess Cleaning: In the event a guest or guests leave the accommodation in a state that requires more than the standard cleaning service for the end of a stay, an excess cleaning surcharge will be incurred and charged to the guest in accordance with the payment details provided at the time of confirmation or check-in, or as otherwise agreed. The applicable charge will represent the cost of the excess cleaning required and will be communicated to the guest at the time of charge. We respectfully request guests to leave the property as they found it.

 

 

Management reserves the right to alter, amend, update, and change
Policies and Terms and Conditions.